TERMS AND CONDITIONS

By visiting our website, submitting a form, scheduling an appointment, communicating with us, or purchasing our services, you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, please do not use our website or services.

We provide marketing and creative services for businesses, which may include website design and development, hosting and maintenance support, photography and video production, content creation, social media assets, search visibility work, print and merchandise design, and related consulting. The specific services, deliverables, timeline, and price for your project are set out in the proposal, quote, or written agreement we provide to you. Those project documents control if they conflict with these Terms.

We may create a sample or preview design so you can see what your website could look like before purchasing. Previews are illustrative concepts, not finished deliverables. Unless a written agreement says otherwise, we retain all rights in any preview or concept until the related project is paid for in full. Previews may use placeholder text, stock imagery, and sample content that is not licensed for your use unless purchased.

Appointments are booked through our online scheduling tools or by phone. Please give us as much notice as possible if you need to cancel or reschedule; you can use the link in your confirmation message or call us at (909) 345-9790. We may treat an appointment as cancelled if no one is available more than fifteen minutes after the scheduled start time, and we may decline to rebook after repeated missed appointments.

By providing your contact details, you agree that we may contact you by telephone, email, and text message about your inquiry, appointments, and active projects. Incoming and scheduled calls may be handled by an AI receptionist that answers questions, takes messages, and books appointments on our behalf.

We send appointment confirmations, reminders, rescheduling notices, and conversational follow-ups by SMS only after you have given permission — by checking the SMS opt-in box on our website or booking form, by entering your mobile number where SMS messaging is clearly described, or by agreeing verbally during a call or meeting. Consent to receive text messages is not a condition of purchasing any product or service. If you decline SMS consent, we will not send appointment texts and will confirm by phone or email instead.

Reply STOP to any message to opt out of text messages at any time. Reply HELP for assistance, or call us at (909) 345-9790. Message and data rates may apply, and message frequency varies. SMS consent and mobile information are not sold or shared with third parties for their independent marketing purposes.

Calls and online meetings may be recorded when proper notice and consent are provided. You will be told before a recording begins, and you may ask us to continue without recording. Recordings are used to keep accurate notes, confirm what was agreed, and improve service quality.

Recorded calls and meetings may be transcribed and summarized using automated tools that generate transcripts, summaries, and action items. Automated output can contain errors and is not a substitute for a signed agreement. Where a summary conflicts with a written proposal or contract, the written document controls.

Our website, brand, logos, copy, designs, templates, processes, and other materials we create are our intellectual property and are protected by law. Upon full payment, you receive the rights to the final deliverables specified in your written agreement for use in your business. We retain ownership of underlying tools, frameworks, templates, source files, and know-how, and we may display completed work in our portfolio and marketing unless you ask us in writing not to.

You are responsible for the accuracy and legality of everything you give us — including text, logos, photos, video, reviews, product information, and account access. By providing these materials, you confirm that you own them or have permission to use them and that you grant us the rights needed to use them in your project. You agree to indemnify us for claims arising from materials you supply.

We do not guarantee any specific marketing, ranking, traffic, lead, sales, or revenue results. Search engines, advertising platforms, and social networks control their own algorithms and policies, and outcomes depend on many factors outside our control, including your market, pricing, responsiveness, and reputation. Any examples, case studies, or projections are illustrative only.

Prices, deposits, milestones, and billing schedules are set out in your proposal, quote, or agreement. Unless stated otherwise there, a deposit is required before work begins, invoices are due on receipt, and recurring services bill in advance each period. We may pause work or suspend hosted services on past-due accounts after notice. Late amounts may accrue interest and reasonable collection costs to the extent allowed by law. Deposits and completed work are non-refundable.

Each project includes the number of revision rounds stated in your agreement. Requests that add pages, features, content, or services beyond the agreed scope are billed separately and may extend the timeline. Timely feedback and content from you are required to keep a project on schedule; a project inactive for an extended period may be closed and require a restart fee.

You agree not to use our website or services to:

• Break any law or regulation, including advertising and messaging rules
• Infringe anyone's intellectual property or privacy rights
• Submit false, misleading, or fraudulent information
• Send spam or upload malicious code
• Attempt to gain unauthorized access to our systems or accounts
• Copy, resell, or reverse engineer our work or systems without permission

Our services rely on third-party platforms such as scheduling, telephony, meeting, CRM, automation, hosting, domain, analytics, advertising, and payment providers. Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for their availability, pricing changes, policy changes, or actions, and third-party fees are your responsibility unless your agreement says otherwise.

To the fullest extent permitted by law, our services and website are provided "as is" without warranties of any kind. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or lost business opportunities. Our total liability for any claim relating to our services will not exceed the amount you paid us for the services giving rise to the claim during the three months before the claim arose.

You agree to defend, indemnify, and hold harmless True Power Media and its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of our services, the materials you provide, your business practices, or your violation of these Terms or any law.

These Terms are governed by the laws of State of California, USA, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in State of California, USA, and both parties consent to that jurisdiction and venue.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after an update means you accept the revised Terms.

True Power Media
Phone: (909) 345-9790
Email: info@truepowermedia.com