PRIVACY POLICY

We collect information you give us directly, including:

• Name
• Email address
• Telephone number
• Business name
• Appointment and project information
• Website-form submissions
• Communications and customer-service records

We also collect limited technical information automatically when you browse the site, such as device type, browser, and pages viewed.

We use Calendly to schedule consultations and presentations. When you book with us, Calendly collects the details you enter — typically your name, email address, telephone number, and any notes you add — and shares them with us so we can prepare for and confirm your appointment. Calendly processes this information under its own privacy policy.

Our business telephone service is provided through Quo. Calls and text messages to and from (909) 345-9790 are routed, logged, and stored through that service, which may include caller ID information, call times, call duration, voicemail, and message content.

Website preview presentations and consultations may be held over Google Meet. Google processes meeting connection data under its own privacy terms. We collect only the meeting content and notes needed to serve you.

Incoming and scheduled calls may be handled by an AI receptionist that answers questions, takes messages, and books appointments on our behalf. Calls and online meetings may be recorded when proper notice and consent are provided. You will be told before a recording begins, and you may ask us to continue without recording.

With notice and consent, recorded calls and meetings may be transcribed and summarized using automated tools that generate written transcripts, summaries, and action items. We use these records to keep accurate notes, confirm what was agreed, and follow up on your project. You may request a copy of a transcript or summary about you, or ask us to delete it.

We store contact records, appointment history, notes, and communication history in HubSpot, our customer relationship management platform. HubSpot processes this information on our behalf so we can manage inquiries and ongoing projects.

We use Make to move information between the tools listed in this policy — for example, sending a website-form submission into our CRM or triggering an appointment confirmation. Make processes this data on our behalf and only for these operational purposes.

True Power Media sends appointment confirmations, reminders, rescheduling notices, and conversational follow-ups only after the recipient has provided permission.

How SMS consent is collected. You give consent by checking the SMS opt-in box on our website or booking form, by entering your mobile number where SMS messaging is clearly described, or by telling us verbally during a call or meeting that you agree to receive text messages. Consent to receive text messages is never a condition of purchasing any product or service.

How to opt out. Recipients may reply STOP to any message to opt out at any time. You may also reply HELP for assistance or call us at (909) 345-9790.

Rates. Message and data rates may apply. Message frequency varies based on your appointments and active projects.

We do not send appointment texts when the person declines SMS consent. In that case we confirm appointments by phone or email instead.

SMS consent and mobile information are not sold or shared with third parties for their independent marketing purposes.

We use the information we collect to:

• Respond to inquiries and website-form submissions
• Schedule, confirm, remind about, and reschedule appointments
• Prepare and deliver website previews, proposals, and services
• Keep accurate records of our communications and work together
• Send service-related messages you have agreed to receive
• Improve our website, services, and customer support
• Meet legal, tax, and record-keeping obligations

We do not sell your personal information.

We share information with service providers that process it on our behalf, under contract, and only for the purposes described in this policy. These currently include Calendly (scheduling), Quo (telephone and SMS), Google Meet (online meetings), HubSpot (CRM), Make (automated workflows), our website hosting and email delivery providers, and the transcription and AI tools used to produce meeting notes. We may also disclose information when required by law or to protect our legal rights.

We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls on our systems and reputable vendors that maintain their own security programs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep information for as long as needed to provide our services, maintain business and financial records, and comply with legal obligations. Inquiry and appointment records, recordings, transcripts, and summaries are deleted or anonymized when they are no longer needed for these purposes, or sooner at your request where we are not required to keep them.

Our website may use cookies and similar technologies to keep the site working correctly and to understand how visitors use it. Analytics tools help us see which pages are viewed and how people arrive at the site. You can block or delete cookies in your browser settings, though some parts of the site may not work as expected.

You may ask us to stop calling or texting you, request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within the time required by applicable law. We will not discriminate against you for exercising these rights.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website and services after an update means you accept the revised policy.

True Power Media
Phone: (909) 345-9790
Email: info@truepowermedia.com